Essentially, we turn this...
Optimizing the Home & Auto Insurance Customer Relationship
For your customers: world-class, fully-licensed representation of your brand.
For you: a seamless business-process-outsourcing solution.
Optima Insurance Group (OIG) is a sales, customer service and administrative services provider for Home & Auto Insurance companies and partner insurance brokerages across Canada.
Deliver optimum business results through creative program design, quality customer service and value-added servicing for a select group of long-term clients.
Everything we do at Optima Insurance Group has this mission in mind:
- the way we choose, train & interact with our people
- program design based on business objectives
- the way we interact with our clients’ customers
- the way we interact with our clients
Our product is Home & Auto Insurance, so at the end-customer level, what we do is protect Canadians and their families.
We achieve this by operating as a seamless extension of our client’s organization. We can take over specific parts of the customer contact management process or handle the entire function on a turnkey basis. Specifically, we:
- initiate and close sales
- upgrade and cross sell
- provide seamless multi-channel customer service
- reduce and recover customer defections
- manage policy renewals
With OIG, you get:
- World-class performance based on decades of specialization in the Home & Auto Insurance category;
- Seamless brand protection and growth at the front end and fully-integrated execution on the back end;
- Bank-level security for all your data and customer information;
- Complete scalability, and
- Your customer stays with you.